Shipping Overview

Order Processing Time

Orders are processed within 1–3 days after they are placed. Processing includes order review, payment confirmation, item preparation, packing, and handoff for shipment.

Orders placed during weekends, holidays, or high-volume periods may begin processing on the next available business day. If we need additional information to process your order, we will contact you using the email address provided at checkout.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery times are estimates and may vary depending on destination, address accuracy, customs handling, local delivery conditions, and carrier availability.

While we work to ship orders promptly, the estimated delivery window is not a guaranteed delivery date.

Shipping Destinations

Hervis provides Free Worldwide Shipping to eligible delivery addresses around the world. Please enter your full and accurate shipping address at checkout to help avoid delays.

If an address cannot be serviced or if additional delivery information is needed, our support team will contact you by email.

Shipping Rates

Shipping is free worldwide. You will not be charged a standard shipping fee at checkout.

• Standard shipping: Free
• Worldwide shipping: Free
• Customs duties, import taxes, brokerage fees, or government charges: Included in Free Worldwide Shipping and covered by us if applicable

Tracking Your Order

Once your order has shipped, tracking information will be provided when available. Tracking details may take 1–3 days after shipment to update in the tracking system.

If your tracking link does not show movement right away, please allow time for the carrier system to refresh. If the tracking status has not updated after the expected tracking update window, contact us at [email protected].

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. Hervis is not able to guarantee address changes after an order has been submitted, but we will do our best to help if you contact us quickly.

If you entered the wrong address, email [email protected] as soon as possible with your order number and the correct shipping address. If the order has already shipped, delivery may be delayed or the package may be returned.

Customs, Duties, Import Taxes & Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

You should not be required to pay separate customs duties, import taxes, brokerage fees, or other government charges for your Hervis order. If you receive a fee request related to delivery, contact us before paying so we can review it.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or damaged in transit, please contact Hervis support so we can review the issue and help with the next steps.

• Delayed package: Send your order number and tracking details so we can review the shipment status.
• Lost package: Contact us if tracking shows no movement for an extended period or if the package cannot be located after the estimated delivery window.
• Damaged package: Keep the packaging and product, then email photos of the damage, your order number, and a short description of the issue.
• Missing item: Contact us with your order number and the item name so we can check your order details.

When to Contact Us

Please contact us if you need help with shipping, delivery, tracking, an incorrect address, customs or import-fee notices, or a package that arrives damaged.

Email Hervis customer support at [email protected]. To help us assist you faster, include your order number, the email address used at checkout, your shipping address, and any tracking or delivery details available.