Return Overview

30-Day Return Window

Eligible items may be returned within 30 days of delivery. To begin a return, please contact Hervis customer service before sending your item back.

Returns sent without contacting customer service first may not be accepted. Please wait for our return instructions and return details before shipping any item.

Return Eligibility

To be eligible for a return, the item should be in a returnable condition and match the details from your original order.

• The item must be returned within the 30-day return window.
• The item must be unused, unworn, unwashed, and free from signs of wear.
• Original tags, labels, accessories, manuals, and packaging should be included when available.
• The item must not be damaged, altered, stained, or missing parts after delivery.
• Proof of purchase, such as your order number or checkout email, may be required.

Item Condition

Please pack returned items carefully so they arrive in the condition required for inspection. Items that are used, worn, washed, damaged after delivery, or missing required components may not qualify for a refund.

If you are returning shoes, apparel, accessories, or sports gear, please include the original packaging and product materials whenever possible.

Non-Returnable Items

Some items may not be eligible for return depending on product type, condition, hygiene standards, or purchase terms.

• Items that have been used, worn, washed, altered, or damaged after delivery
• Items missing original tags, packaging, accessories, or parts when those are required for resale
• Personal or hygiene-sensitive items that have been opened, worn, or used
• Gift cards, vouchers, digital products, or completed services
• Items marked as final sale or non-returnable at the time of purchase, if applicable

How to Start a Return

To start a return, email Hervis customer service at [email protected]. Please do not send your item back until our team has reviewed your request and provided the correct return instructions.

• Include your order number.
• Use the email address connected to your order when possible.
• Tell us which item you want to return.
• Share the reason for the return.
• Add photos if the item arrived damaged, defective, incorrect, or incomplete.

Customer-Service Return Instructions

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

We do not display a fixed return address on this page. The correct return details may depend on your order, item type, and return request. Returns sent to the wrong location or sent without prior customer-service instructions may be delayed, refused, or not accepted.

Return Shipping Cost

Hervis offers 30 Days Free Returns for eligible items when the return is started through customer service and follows the return instructions provided by our team.

If you send a return without contacting us first, use your own shipping method, or ship to an unapproved location, the return may not be accepted and any shipping cost may not be reimbursed.

Refund Process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed within 3–15 days after the returned item is received and inspected.

Refunds are typically issued to the original payment method when possible. Your bank, card provider, or payment service may require additional time to post the refund to your account.

Exchanges

If you need a different size, color, or product, contact us at [email protected] before sending the item back. Our team will review your request and explain the available return or exchange options.

Exchanges depend on item eligibility and product availability. If an exchange is not available, we may guide you through the return process instead.

Damaged, Wrong, or Incomplete Items

If your order arrives damaged, incorrect, defective, or missing an item, please contact Hervis customer service as soon as possible. Include your order number, a short description of the issue, and clear photos of the item, packaging, label, or damage when helpful.

Please keep the item and packaging until our team has reviewed your message and provided the next steps.

Final Sale Rules

Items clearly marked as final sale, non-returnable, or excluded from returns at the time of purchase may not be eligible for a return unless the item arrives damaged, incorrect, or otherwise must be handled under applicable consumer protection rules.

If you are unsure whether your item is eligible, contact us before sending anything back.

Contact Us

For return questions, refund status, exchange help, or damaged-item support, email Hervis customer service at [email protected].

Please include your order number, the email used at checkout, the item name, and the reason for your request so we can review your message more efficiently.