Information We Collect

Hervis may collect information that you provide directly, information created when you use our website, and information needed to process orders, payments, delivery, returns, exchanges, and customer support requests.

How We Use Information

Hervis uses collected information to operate the online store, complete transactions, provide customer support, improve the shopping experience, and communicate with customers.

• To process, confirm, fulfill, and manage orders
• To arrange shipping, delivery, returns, exchanges, and related support
• To process payments through PayPal, Stripe, or credit card payment services
• To respond to customer service requests and product questions
• To help protect the website against fraud, misuse, security risks, and unauthorized activity
• To improve website performance, product presentation, navigation, and customer experience
• To send email marketing when you subscribe or otherwise agree to receive it
• To comply with applicable operational, tax, accounting, dispute, or recordkeeping needs

Order Processing

When you place an order with Hervis, we use the information you provide to review the order, confirm payment, prepare items, arrange shipment, provide tracking when available, process returns or exchanges, and communicate with you about your purchase.

We may also use order information to prevent fraud, resolve delivery issues, answer customer service questions, and maintain accurate transaction records.

Payment Information

Hervis uses PayPal, Stripe, and credit card payment services to help process payments. When you make a purchase, your payment details may be collected and processed by the payment option you select.

Hervis may receive payment confirmation, transaction status, billing details, and limited payment-related information needed to complete your order, review payment issues, process refunds, and support transaction records.

Cookies & Analytics Tracking

Hervis uses cookies and similar tracking technologies to support website functionality, remember preferences, improve navigation, understand website usage, and measure store performance.

• Essential cookies: Help the website function, including cart, checkout, account, and security features.
• Preference cookies: Help remember choices such as browsing preferences or store settings.
• Analytics cookies: Help us understand how visitors use the website so we can improve content, layout, and performance.
• Marketing cookies: May help measure email or promotional engagement and improve customer communication.

You can adjust cookie settings through your browser. Blocking some cookies may affect website features, cart behavior, checkout, or other store functions.

Email Marketing

Hervis may send marketing emails if you subscribe, sign up for updates, or otherwise agree to receive promotional messages. These emails may include store updates, product news, sale information, restock notices, or other Hervis offers.

You can unsubscribe from marketing emails by using the unsubscribe option included in our emails or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, Hervis may still send non-marketing messages related to orders, payments, delivery, returns, exchanges, account activity, or customer support.

Service Providers

Hervis may share information with service providers that help operate the online store and support customer orders. These providers may assist with payment processing, checkout, website hosting, order fulfillment, delivery, returns, email communication, analytics, security, fraud prevention, and customer support.

Service providers are given access to information only as needed to perform their services for Hervis and are expected to handle that information responsibly.

Data Security

Hervis uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, payment method, or electronic storage system can be guaranteed to be completely secure. Please use strong passwords, protect your account details, and contact us if you believe your information has been used without permission.

Data Retention

Hervis keeps personal information for as long as reasonably needed to provide store services, process orders, manage returns and refunds, respond to customer requests, maintain business records, prevent fraud, resolve disputes, and meet operational or recordkeeping needs.

When information is no longer needed, Hervis may delete, anonymize, or securely retain it according to the purpose for which it was collected.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These may include the right to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

To submit a privacy request, email Hervis at [email protected]. We may need to verify your identity before completing certain requests.

• Request access to certain personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of certain information, where available
• Opt out of marketing emails
• Ask questions about how your information is used

Children’s Privacy

The Hervis website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children without appropriate permission.

If you believe a child has provided personal information to Hervis, please contact us at [email protected] so we can review the request.

International Users

Hervis may process and store information in connection with operating an online store, completing orders, arranging shipping, processing payments, supporting customers, and maintaining website services.

If you access the Hervis website from outside the location where store services are operated, your information may be processed in a location different from where you live. By using the website or placing an order, you understand that information may be handled as described in this Privacy Policy.

Third-Party Links

The Hervis website may contain links to third-party websites or services. This Privacy Policy applies to Hervis and does not control the privacy practices of external websites, payment services, or third-party platforms.

Please review the privacy policies of any third-party website or service before providing information to them.

Policy Updates

Hervis may update this Privacy Policy from time to time to reflect changes in store operations, website features, privacy practices, or other needs. The most current version will be posted on this page with the updated date shown near the top.

Continued use of the Hervis website after an updated Privacy Policy is posted means you acknowledge the revised policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, order data, or privacy requests, contact Hervis customer support at [email protected].

Please include a clear description of your request and the email address connected to your order or account when possible.