Contact Hervis
Have a question about your order, a product, or shopping with Hervis? Our support team is here to help with clear, friendly assistance so you can get the information you need and keep shopping with confidence.
Email our customer support team anytime:
We typically respond within 24–48 hours during customer service hours.
Customer Service Hours
What to Include in Your Message
To help us review your request faster, please include the details that apply to your question.
- Your full name and the email address used at checkout
- Your order number, if your message is about an existing order
- The product name, size, color, or style you are asking about
- A brief description of the issue or question
- Photos or screenshots, if they help explain the situation
Order Support
Need help with an order? Contact Hervis with your order number and a short note about what you need reviewed. We can help you understand order details and next steps based on the information you provide.
Shipping Support
For shipping questions, please include your order number and the shipping email used at checkout. If you have a delivery update or tracking-related question, add any details you already have so our team can look into it more efficiently.
Returns & Exchanges
If your question is about a return or exchange, send us your order number, the item involved, and the reason for your request. We will review your message and reply with the most relevant information available for your order.
Product Questions
Choosing sportswear, shoes, outdoor gear, or accessories? Send the product name or page details with your question, and we will do our best to help with product information before you buy.
Account Help
For account-related questions, please contact us from the email address connected to your Hervis account when possible. This helps us understand your request and protect your information.
Contact Form
Use the contact form on this page if you prefer to send your message directly through the website. Please include the same helpful details, such as your order number, product information, and the best email address for our reply.
Your Privacy Matters
Please only share information that is needed for your request. Hervis uses the details you provide to review your message and respond to your customer support question.
For the fastest support, email [email protected] with a clear subject line and any order or product details that apply.
Thank you for contacting Hervis. Whether you need help with orders, shipping, returns, exchanges, product questions, or account support, we’ll review your message and get back to you as soon as we can.
